Draft Customer.io Newsletters from Claude and ChatGPT. Preview Every Change First.
Ask about your Customer.io account, then have your assistant draft the change. Orphex shows a preview, and nothing reaches Customer.io until you confirm.
Asking is free. The Free plan includes 50 changes a month, and changes must be switched on for your workspace.
Draft the November newsletter for our active-customers segment.
Here is the draft. Nothing has been created or sent in Customer.io yet.
| Field | Value |
|---|---|
| Name | November newsletter |
| Subject | What’s new this month |
| Segment | Active customers · 18,240 people |
Start with a Question
Asking is included on every plan, including Free. Questions teams ask:
- Which newsletters got the most opens and clicks from real people?
- How many people are in each of our segments?
- Which campaigns had the most bounces and unsubscribes?
Then Change It from the Same Chat
Every item below runs as a preview first and only applies after your confirmation.
Newsletters
- Draft a one-time email newsletter: subject, body and recipient segments
Orphex creates email drafts only, and sends or schedules nothing. Message counts are lifetime totals, not daily.
Every change runs the same way: a preview read live from the platform, your confirmation, the change history and undo. How Controlled Changes Work
Before You Turn On Changes
- The Free plan includes 50 changes a month.
- Changes are switched on per workspace, and a workspace can require a second approver.
- Everything Orphex creates starts paused and spends nothing until a separate, confirmed activation.
- Which platforms and changes are open depends on your plan, your connected accounts and your workspace settings.
Frequently Asked Questions
Is this Customer.io’s official MCP?
No. Orphex is an independent product that connects to your Customer.io account through Customer.io’s API.
Can my assistant make a change without asking me?
Not by default: it shows you the preview and asks before it confirms. If you click “Always allow” for Orphex, it can confirm on its own. To keep a person on every change, require a second approver in your workspace.
Do changes cost credits?
No. On MCP plans, reads, previews, approved changes, undo and creating campaigns cost no credits. In the Orphex web app, Creative AI shows its cost first, and Impact Analysis shows a credit cap first and uses credits for each effect it finds.
Which AI assistants work with Orphex?
Claude, ChatGPT, Copilot, Grok and Cursor.
Can someone who doesn’t use Claude or ChatGPT approve a change?
Yes. Pending changes can be approved on the pending changes screen in the Orphex web app.
Start with One Question about Your Customer.io Account
Free plan: 3 connected accounts, 250 reads and 50 actions a month. No card needed.